Cisco Business Analyst in San Jose, California

Business Analyst

  • Location: San Jose, California, US

  • Area of Interest Legal

  • Job Type Professional

  • Technology Interest *None

  • Job Id 1231892

What You'll Do

The Business Analyst will be helping to define, analyze and document business requirements for one or more Legal Platform & Solutions. You will work as a liaison among stakeholders in order to obtain, analyze, communicate, and validate requirements for changes to business processes, policies, and technology platforms. You will work directly with business users, external teams, other business analysts, program managers, and software developers to define and develop new product and process functionality. You will document business rules, develop or enhance new processes, and write user stories. The BA will also develop and/or review test cases, process change requests, and assist in managing a project’s scope, software development, and the acceptance process.

Who You'll Work With

You will work independently with end-users & stakeholders to obtain and document business requirements. You will have the ability to apply various techniques to obtain requirements such as in-person or remote interviews, workshops, customer surveys, software reverse engineering, business process review, and workflow analysis. Being able to evaluate information gathered from multiple sources, reconcile conflicts, decipher high-level information into details, abstract up from low-level information to a general understanding, and distinguish user wish from the underlying true needs and problems will be a big piece of the role. 



Who You Are

You will work independently with end-users & stakeholders to obtain and document business requirements. You will apply various techniques to obtain requirements such as in-person or remote interviews, workshops, customer surveys, software reverse engineering, business process review, and workflow analysis. You’ll evaluate information gathered from multiple sources, reconcile conflicts, decipher high-level information into details, abstract up from low-level information to a general understanding, and distinguish user wish from the underlying true needs & problems. You have the ability to scrutinize and break down facts, data, processes, and complex requirements into smaller units so that it can be understood, analyzed and developed into the software solution.

  • Develop and Deliver the following artifacts - User stories, Use Cases, User Interface, Process Work Flows, Graphical User Interface, Test Cases, and Test Execution Results.

  • Communicate and collaborate with other business analysts and program managers to define & manage scope and project timeline.

  • Work with IT teams to communicate requirements and work on the end-to-end implementation plan by collaborating with Program Managers and IT Manager.

  • Develop & Deliver customer training using various methods: In-person, remote training, Webex recordings, FAQs, manuals etc.

  • Proactively think and communicate potential risks and problems, identify solutions without beings asked, and lead from the front in the implementation.

The minimum requirements for this role are:

  • Skilled at researching, collecting, manipulating, and analyzing medium to large and complex problems, requirements, process flows and data sets.

  • Ability to organize data, information, processes, and establish priorities; must be detail-oriented.

  • Excellent verbal and written communication skills – The BA must facilitate working meetings, , listen to the answers, and understand what’s being said, document understanding in the form of requirements (user stories) and record sign-offs from stakeholders.

  • Critical thinking and problem-solving skills – The BA shall facilitate a , determine the scope of the project, come-up with possible solutions, document pros and cons of each solution, and recommend solutions which are easy to implement, cost-effective and acceptable to the end users & stakeholders.

  • Highly professional with a strong outcome and customer centric approach, commitment to meeting deadlines, highly responsive, and ability to multitask in a fast-paced, dynamic global environment.

  • Comfortable working collaboratively with individuals of varying roles & background.

  • Proactive, out of the box thinker, self-starter with an ability to network and collaborate with other team members, stakeholders, and cross-functional teams.

  • Willing to question assumptions, status-quo and propose alternative ideas & solutions.

  • Experience working with a global diversified team in multiple time zones

Education, Certifications, and Experience

  • Bachelor’s Degree required, Computer Application/Science preferred

  • 2-3 years or more Business Analyst experience is a must have

  • Hands on experience in working with customers to define & optimize business processes, breaking them down into requirements, and helping define the implementation through existing or new technologies & platforms.

  • Proven experience in gathering requirements and data analysis

  • Strong understanding of Web-based software development, databases, relational data models, and quality assurance.

  • Experience with Agile development and use of product backlog for prioritization, tracking user stories, sprint planning, scrum meetings, sprint review etc.

  • Proven experience in multi-tasking and managing efforts to meet agreed schedule.

  • Ability to learn and support new systems and applications.

  • Proficiency in using MS Office (Word, PowerPoint, Excel), Visio or any other flow chart/process drawing tool, and or TOAD or any other database tool which allows writing SQL

  • Knowledge of any programming language is a plus.

Why Cisco

At Cisco, each person brings their unique talents to work as a team and make a difference.

Yes, our technology changes the way the world works, lives, plays and learns, but our edge comes from our people.

• We connect everything – people, process, data and things – and we use those connections to change our world for the better.

• We innovate everywhere - From launching a new era of networking that adapts, learns and protects, to building Cisco Services that accelerate businesses and business results. Our technology powers entertainment, retail, healthcare, education and more – from Smart Cities to your everyday devices.

• We benefit everyone - We do all of this while striving for a culture that empowers every person to be the difference, at work and in our communities.

Colorful hair? Don’t care. Tattoos? Show off your ink. Like polka dots? That’s cool. Pop culture geek? Many of us are. Be you, with us! #WeAreCisco

Cisco is an Affirmative Action and Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, national origin, genetic information, age, disability, veteran status, or any other legally protected basis.