IBM Change Management & Learning Manager (US) - Bluewolf in San Jose, California

Job Description

Bluewolf, an IBM company, is now seeking skilled Change Management and Learning Manager who is passionate about the implementation of products that users love. Our CML Manager has a unique blend of many talents and provides support to our customers as they implement new flexible technologies while also leading a team of CML Consultants focused on delivering effective Change Management strategies.

You will specifically be responsible for:

  • Builds, mentors and nurtures project team members, assigning responsibilities, directing workflow, monitoring progress and performing necessary follow-up

  • Inspires and engages teams to drive customer satisfaction and quality, ensuring defined metrics are met

  • Building long term trusted relationships with our clients and colleagues to ensure alignment with project goals, seamless execution and successful adoption

  • Identifying and defining appropriate and dynamic change management, communications, and training strategies

  • Managing, reviewing and developing change management, communications, training plans and collateral

  • Analyzes and identifies areas of risk and develops plans to minimize

  • Providing coaching support to customer management and executive management

  • Conducting training classes for a variety of audiences and coordinating E-learning initiatives

We are Bluewolf. As part of the IBM family, we are the next generation Salesforce consulting firm devoted to innovative design, technology and partnership to transform businesses and get our clients to the future first. With our award-winning services, we help organizations come up with simple solutions to their customer experience problems through customization across the entire Salesforce platform. We’re bound by a passion for finding answers so if you share these same passions, we strongly encourage you to apply TODAY to learn more and find out why your future is with Bluewolf.

Required Technical and Professional Expertise

Success in this role commands the following skills/experience:

  • Bachelor’s Degree in Organizational Change, Teaching, Communications or commensurate experience in related field

  • 8-10 years of experience in training and/or communications roles with 3-5 years’ experience directing successful, engaged team members

  • Strong knowledge of implementation and configuration of enterprise systems such as CRM, or ERP and familiarity with SaaS

  • Experience with instructional design and eLearning practices preferred and able to demonstrate facilitation skills

  • Able to discuss experience with or similar CRM

Preferred Tech and Prof Experience

  • Prior exposure to Salesforce specific projects strongly preferred

EO Statement

IBM is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.