Accenture Quality Analyst in San Jose, California
Title: Quality Analyst Location: USA-West Job Number: 00579287
Join Accenture and help transform leading organizations and communities around the world. The sheer scale of our capabilities and client engagements and the way we collaborate, operate and deliver value provides an unparalleled opportunity to grow and advance. Choose Accenture, and make delivering innovative work part of your extraordinary career.
People in our Client Delivery & Operations career track drive delivery and capability excellence through the design, development and/or delivery of a solution, service, capability or offering. They grow into delivery-focused roles, and can progress within their current role, laterally or upward.
Performance, Risk and Quality professionals ensure high performance is delivered for Accenture and our clients through performance optimization and continuous improvement, quality and risk management. Quality assurance analysts will work with quality lead to provide audits to assess and monitor team’s quality against SLAs.
Auditing across multiple verticals
Monitoring analyst’s performance
Monitoring products performance
Helping onboard new hires with supplemental trainings, and Ad hoc audits
Determining product training needs
Providing one on one quality feedback to analysts
Attending weekly QA and product syncs
Contributing to the development of reference and training materials
Working closely with operations and training team to carry out actions plans
Quality deep dives focusing on key quality areas
Help refine new projects by providing feedback to stakeholders on how to improve all processes and providing ad hoc audits to ensure smooth handoff
Training in unfamiliar products to better understand relationships between all products Providing QA reports and analysis to identify quality trends on weekly, monthly, and quarterly basis
Jumping into the queues during peak volume times to ensure team s SLAs are met
- Minimum of 1 year experience of customer service
QA technical support
QA Strong interpersonal communications skills
Must be detail oriented
Ability to work in teams
Fluency in English
Ability to rapidly assess, analyze and resolve or troubleshoot issues and distill into clear and concise communications
Online advertising experience
Experience using Social Media products
Applicants for employment in the US must have work authorization that does not now or in the future require sponsorship of a visa for employment authorization in the United States and with Accenture (i.e., H1-B visa, F-1 visa (OPT), TN visa or any other non-immigrant status).
Candidates who are currently employed by a client of Accenture or an affiliated Accenture business may not be eligible for consideration.
Accenture is a Federal Contractor and an EEO and Affirmative Action Employer of Females/Minorities/Veterans/Individuals with Disabilities.
Equal Employment Opportunity
All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law.
Job candidates will not be obligated to disclose sealed or expunged records of conviction or arrest as part of the hiring process.
Accenture is committed to providing veteran employment opportunities to our service men and women.
Job: Performance, Risk & Quality