Cadence Design Systems, Inc. Sr Principal Program Manager in San Jose, California
At Cadence, we hire and develop leaders and innovators who want to make an impact on the world of technology.
Cadence is the leader in hardware emulation-acceleration technologies and products. Our emulation-acceleration system platform is the most advanced industry-leading configurable scalable system, generation after generation, used in labs and datacenters.
Looking for an experienced customer facing program manager to manage our most complex and critical customer deployment activities. This position, based in San Jose, reports to the Hardware System Verification (HSV) BU Program Office, and works in a growing talented organization.
The customer facing program manager is critical to our product deployment success and retention of our most highly regarded customer base. Responsible for the ownership of our top customers’ use and proliferation of HSV platforms and products, the Sr. Principal Program Manager will work across the sales, marketing, engineering and support teams to ensure customer use models, urgent issue resolution and needs are being met. Ensuring our key customers are supported properly across functional divisions (Field, support, engineering, marketing) and coordinated well across Cadence product lines is critical to the success of this position.
Ensure top customer critical issues are urgently resolved
Drive regular internal cross-functional and customer based meetings to understand customer needs and platform usage plans, highlighting critical issues and on-going resourcing needs.
Defining individual top customer high level goals from the HSV perspective and ensuring internal cross functional teams are coordinated and working toward these high level goals.
Schedule / drive key technologist visits relevant to customer needs and BU / Platform direction
Ownership of identified critical customer evaluations, in concert with sales, marketing, support and engineering. Develop evaluation / methodology integration plans, track and report progress regularly against milestones.
Partner with Platform Program Managers to highlight and define critical enhancement needs in pre-RTM and post-RTM product releases.
Partner with Early Adopter / Beta management to ensure success for identified customer adoption of new releases.
Partner with key R&D leaders to inform and assess customer enhancement requests, as well as priority issue resolution (in concert with support team). Buffer R&D, as much as reasonable, from continual customer interactions.
Anticipate, expose and address customer methodology and usage issues early.
Guide cross-functional team in resolving conflicts and indecisions. Escalate when necessary.
Travel: Up to 35% expected
Experience leading customer technical evaluations with highly complex systems.
Demonstrated strong planning and project management skills in managing complex system customer usage.
Ability to understand technical aspects of complex systems, guide cross-functional and detailed technical discussions during critical problem solving exercises, and keep the big picture of development and customer end goals in mind.
Experience in advocating for customer features in an already proven SW/HW platform, taking care in understanding the effects of new features or defaults on existing user environments
Possess critical thinking. Agility in dealing with fast changing customer requirements. Ability to distill relevant information for the right audience.
Excellent customer management and leadership skills, especially in distributed team environments
Energetic. Good communication, organization, analytical, presentation, and people skills.
Proven ability to resolve conflict between a customer’s expressed need and realities of technology, in a high stress environment. Partnering with customers for joint success.
Experienced in senior customer management meetings, delivering difficult messages backed by technical reasoning. Ability to work with customers to find common ground in difficult and tense situations.
Ability to distil low level technical information and create summary material for reporting to executive staff
Proven track record in trusted cross-functional relationships with sales, marketing and engineering teams.
Simulation, emulation and/or FPGA prototyping experience, with strong customer involvement highly desired.
Microsoft Office and Microsoft Project expertise required
Strong organization and multi-tasking skills required, ability to track and manage complex details
10+ years of relevant experience. Degree in Electrical Engineering or Computer Engineering.
We’re doing work that matters. Help us solve what others can’t.
Cadence plays a critical role in creating the technologies that modern life depends on. We are a global electronic design automation company, providing software, hardware, and intellectual property to design advanced semiconductor chips that enable our customers create revolutionary products and experiences.
Thanks to the outstanding caliber of the Cadence team and the empowering culture that we have cultivated for over 25 years, Cadence continues to be recognized by Fortune Magazine as one of the 100 Best Companies to Work For. Our shared passion for solving the world’s toughest technical challenges, our dedication to pushing the limits of the industry, and our drive to do meaningful work differentiates the people of Cadence.
Cadence is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, basis of disability, or any other protected class.