Verve Coffee Roasters Director of Retail Operations in Santa Cruz, California

Verve makes days! From Farmlevel to Streetlevel, our passionate and dedicated employees constantly strive to provide an authentic, superior coffee experience. We seek enthusiastic people with amazing customer service skills to join us in continuously raising the bar on our coffee and culinary offerings, and our customers' enjoyment of them.

We are looking for a fully-engaged leader who can visualize and drive the future of specialty coffee. This personable coffee aficianado will live and breathe service, model professional ethics, consistently deliver stellar project execution, and develop a truly extraordinary team.

Key Responsibilities

You are responsible to ensure every single facet of all Verve cafes is absolutely crushing it, every single day. Excellence is our standard.

  • Embrace and champion the Verve culture of SERVICE, PRODUCT, ATMOSPHERE

  • Train and coach an outstanding team of retail managers

  • Support development of a world class training program

  • Develop area strategic plans; manage P&L and budgets

  • Manage all controls to ensure business integrity

  • Roll up your sleeves and take care of business whenever needed

Specific Duties

  • Roll out annual area strategic plans and budgets for each location

  • Hold weekly team meeting and ensure all stores/staff are meeting agreed upon objectives

  • Continually improve operational systems, processes and policies including management reporting, information flow, and organizational planning

  • Assess key business risks and immediately address them

  • Control and manage the level of in-store inventory, new products, visual merchandising and collateral materials

  • Ensure employee occupational health and safety

  • Build effective relationships with retail partners

  • Maintain superior standards in all areas of operational activity; drive sales and profitability through the performance and development of Store Managers

  • Execute management initiatives and constantly strategize for long-term operational excellence

  • Ensure employee engagement and satisfaction; monitor employee turnover

  • Enforce store controls and monitor cash handling

  • Deliver superior food programs

  • Facilitate orientation, key trainings and MIT programs


  • Dynamic and outgoing personality

  • Sustained interest in personal growth and development

  • Passion for developing teams

  • Proven understanding of, and affinity for, the specialty coffee industry

  • At least 7 years in Cafe/Restaurant Operations Leadership

  • Superior analytical skills

  • Solid business and financial acumen

  • Excellent verbal and written communication skills

  • Outstanding organizational, planning and time management talents

  • Ability to give and receive constructive feedback

  • Ability to travel up to 50% of schedule

  • Ability to lift up to 40 lbs unassisted


Medical, dental and vision insurance coverage per plan eligibility for full-time employees

Paid time off for full-time employees

Employee discount

Free bag of excellent coffee with each paycheck

Positive and growth-oriented work environment